TERMS AND CONDITIONS
To use some of the services or features on this website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects.
Eligibility to purchase
In order to make a purchase through the website, you will be required to register and provide your personal details. In particular, Customers must provide their real name, phone number, email address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and guarantee that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.
All orders are subject to availability and acceptance.
Prices shown on the website are in AUD and are inclusive of GST at the applicable rate.
Acceptance of Your Order
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order.
Unless you cancel your order, acceptance of your order and completion of the contract will be finalised when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Melbourne, Australia and the language of the contract is English.
We reserve the right not to accept your order if we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the website, removing or editing content on the website; refusing to process a transaction, suspending any transaction after processing has begun.
Payment will be debited upon completion of order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Thurley Design Pty Ltd, we will not be liable for any delay or non-delivery.
We take all reasonable care to make our website secure. All credit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
Shipping and Delivery Charges
We ship with Australia Post e-parcel.
Insurance & Delivery
Thurley Design Pty Ltd insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Thurley Design Pty Ltd and transfer of responsibility in the same way.
Please note that we aim to dispatch all orders within 3 working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
Thurley Design Pty Ltd are not responsible for any delays caused by destination customs clearance processes.
Tracking Your Order
Should you wish to track your parcels - Please contact customer service firstname.lastname@example.org
ReturnsIf you change your mind about your purchase, we are happy to offer a return on full-priced items within 14 days of the tracked delivery date, together with proof of purchase. Items must be in original unworn condition with all tags, belts and labels attached and in any original packaging such as dust bags. We do not accept returns on sale items.
For health reasons, we do not offer refunds for underwear, swimwear or jewellery, except where they are faulty or don’t match a sample or description provided.
Any items which are faulty, not fit for purpose or don’t match a sample or description provided may be returned for a full refund.
Unfortunately, any items purchased online, outside Australia or from David Jones or other retailers cannot be returned to our online store.
All refunds will be processed using your original payment method.
Unfortunately, we are unable to offer exchanges for online purchases. In this case, we recommend you return your item and re-purchase.
To arrange for a return, please ensure:
- You return the item within 14 days (inclusive) from the tracked date of delivery
- You provide your original receipt or order number
- The item is in original unworn condition with all tags, belts and labels attached, together with any original packaging and dust bags; and
- Items are securely packed to ensure they are adequately protected during transit;
- A returns request form is completed and accompanies your item
Postage costs will not be reimbursed, unless the item is faulty or not as ordered. In this instance, postage costs will be paid by Thurley. Please contact customer service to organise this.
Returns take a minimum of 5 business days to process from receipt of the parcel in head office. Please do not enquire about your return prior to this time-frame.
If you cannot comply with these requirements, we reserve the right to decline a request for refund on change of mind items.
Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If the item cannot be repaired or the same product is not available, you are entitled to a refund.