TERMS AND CONDITIONS

Join Thurley

To use some of the services or features on this website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. 

Eligibility to purchase

In order to make a purchase through the website, you will be required to register and provide your personal details. In particular, Customers must provide their real name, phone number, email address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and guarantee that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Orders

All orders are subject to availability and acceptance.

Pricing

Prices shown on the website are in AUD and are inclusive of GST at the applicable rate.

Acceptance of Your Order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order.

Unless you cancel your order, acceptance of your order and completion of the contract will be finalised when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Melbourne, Australia and the language of the contract is English.

We reserve the right not to accept your order if we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the website, removing or editing content on the website; refusing to process a transaction, suspending any transaction after processing has begun.

Payment

Payment will be debited upon completion of order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Thurley Design Pty Ltd, we will not be liable for any delay or non-delivery.

We take all reasonable care to make our website secure. All credit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

Shipping and Delivery Charges

We ship with Australia Post e-parcel.

Insurance & Delivery

Thurley Design Pty Ltd insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Thurley Design Pty Ltd and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders within 3 working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.

Thurley Design Pty Ltd are not responsible for any delays caused by destination customs clearance processes.

Tracking Your Order

Should you wish to track your parcels - Please contact customer service info@thurleydesign.com

Returns

Online purchase returns are not accepted in store or at David Jones.

If you change your mind about an item, given the item is full price you may (provided that you have not worn the item(s) and it is in the same condition it was in when you received it) choose to return it following the steps outlined below.

Items should be returned in their original packaging to ensure they are adequately protected in transit.

Items should be returned unworn, with all Thurley Design Pty Ltd garment and security tags attached. Any packaging such as belts, dust bags and leather tags should be included with your return.

Returns that are damaged or soiled may not be accepted and may be sent back to the customer and a refund refused.

To issue a refund, we match the original payment method used minus the shipping charge.

Please remember that goods need to be received by us before a refund Is processed. We must receive goods back with 14 days of you receiving them.

Exchanges are not offered for online purchases.

NO RETURNS FOR CHANGE OF MIND WILL BE ACCEPTED ON SALE ITEMS. 

CHANGE OF MIND refers to the return of a product that is correctly described, is safe, of acceptable quality and not faulty. This includes change of size. If you are unsure of your sizing, please contact customer service on (03) 9500 9861.

Returning Your Purchase

We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit.

      1. Complete and sign the form that is emailed to you when you request a return.
      2. Repackage your item(s) in their original presentation and return (at your cost) to: THURLEY H/O 17 GWYNNE STREET CREMORNE VIC 3121
      3. You will be notified by email once your return has been received and processed. 
      4. NO RETURNS FOR CHANGE OF MIND WILL BE ACCEPTED ON SALE ITEMS. 

Faulty Goods

Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If the item cannot be repaired or the same product is not available, you are entitled to a refund.

Colours

We have made every effort to display as accurately as possible the colours of our products that appear online. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

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