Online purchase returns are not accepted in store or at David Jones.
If you change your mind about an item, given the item is full price you may (provided that you have not worn the item(s) and it is in the same condition it was in when you received it) choose to return it following the steps outlined below.
Items should be returned in their original packaging to ensure they are adequately protected in transit.
Items should be returned unworn, with all Thurley Design Pty Ltd garment and security tags attached. Any packaging such as belts, dust bags and leather tags should be included with your return.
Returns that are damaged or soiled may not be accepted and may be sent back to the customer and a refund refused.
To issue a refund, we match the original payment method used minus the shipping charge.
Please remember that goods need to be received by us before a refund Is processed. We must receive goods back with 14 days of you receiving them.
Exchanges are not offered for online purchases.
NO RETURNS FOR CHANGE OF MIND WILL BE ACCEPTED ON SALE ITEMS.
CHANGE OF MIND refers to the return of a product that is correctly described, is safe, of acceptable quality and not faulty. This includes change of size. If you are unsure of your sizing, please contact customer service on (03) 9500 9861.
RETURNING YOUR PURCHASE
We recommend that items are returned to us via courier or registered post to ensure that they are protected and insured during transit.
- Complete and sign the form that is emailed to you when you request a return.
- Repackage your item(s) in their original presentation and return (at your cost) to: THURLEY H/O 17 GWYNNE STREET CREMORNE VIC 3121
- You will be notified by email once your return has been received and processed.
- NO RETURNS FOR CHANGE OF MIND WILL BE ACCEPTED ON SALE ITEMS.